Support
Help & Support
Having trouble with the BhattaExpert app or web dashboard? Common questions are answered below. If yours is not, raise a ticket — we reply by phone or WhatsApp.
Common questions
I am not getting the OTP
Check that the mobile number is correct and the phone has signal. Wait a minute and tap "Resend OTP". OTPs arrive even with DND on; if it still does not come, raise a ticket.
I forgot my password
On the login screen tap "Forgot password?", enter your mobile number and set a new password with the OTP. Other phones are logged out after this.
My entries are not syncing
The app works offline; entries are kept safely on the phone and upload automatically when the internet is back. The banner at the top shows pending entries — tap "Resend". Do not uninstall the app, or pending entries may be lost.
How do I download or update the app?
Update it from where you installed it (Play Store), or ask us on WhatsApp for the latest app link. The app version is shown at the bottom of the "More" tab.
How do I add a muneem, manager or driver?
The owner opens "More → Staff", enters the name, mobile number and role. The staff member logs in with OTP on that number.
Payments and subscription
A payment link to activate your bhatta appears in the app (Razorpay — UPI, card, netbanking). If money was debited but the bhatta is not active, wait 30 minutes, then raise a ticket with the payment UTR/ID.
More than one bhatta
One login can run several bhattas. Tap the bhatta chip at the top to switch or add a new bhatta.
Deleting my account and data
In the app go to "More → Delete account and data" and confirm with an OTP. Full details are linked below.